Your Privacy
Personal information is private. Westerlands is committed to preserving the privacy of all visitors to our website.
Please read the following privacy policy to understand how we use and protect the information that you provide to us.
By registering or using our services, you consent to the collection, use and transfer of your information under the terms of this policy.
Information that we collect from you
When you visit, register or obtain services with Westerlands you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information about you from messages, e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
Use of your Information
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
Disclosure of your Information
Unless required or permitted to do so by law, we will not share, sell or distribute any of the information you provide to us without your consent.
Subscribing to Westerlands
If you subscribe to Westerlands, then we will simply retain your name and email address, which will be added to our mailing list which we will use to email you with news about what is happening at Westerlands along with any offers and promotions we are running.
Security and Data Retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
Use of cookies on our website
We do use cookies on our website to enhance your user experience with us. A cookie is a text file which contains information relating to your web journey and behaviour. It is stored in your web browser to enable us to personalise your experience next time you visit our website.
Cookies are extremely useful as they can speed up the web journey for you and can also allow a website to recognise a user’s device.
Necessary cookies to allow your customer journey
Some cookies are essential to your web journey to enable to you to access secure parts of the website, this would include making an online booking, taking an e-payment or an online enquiry. Without cookies, you would be unable to do these purchases online.
Analytical tracking cookies to allow us to improve your experience
Our tracking cookies collect information anonymously about how you browse and use our website, what pages you visit, how you entered the site and where you left it. This data is anonymous and not specific to you yet helps us to make improvements to your web experience by identifying pages where more visitors may be exiting the website or where visitors may be struggling to find necessary information.
Marketing cookies to measure performance
Our marketing cookies allow us to measure the effectiveness of our online marketing campaigns, for example our email marketing. They collect data anonymously of general visit patterns and trends to understand the likes and dislikes of our consumers. They are also used to target you with relevant information specific to your browser activity and which pages you visit on the website.
Managing your cookies
You will be able to use the Help menu bar on most browsers to get information on how to block or prevent cookies. This will give you information on how to disable cookies altogether, however it should be noted that this will stop you being able to do simple e-commerce functions on the Westerlands website and we strongly recommend that you leave your cookies enabled, so that we can continue to help evolve websites and your user experience.
Changes to our Privacy Policy
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.
Your Rights
You have a number of rights relating to your information, to see what we hold, to ask us to share it with another party, ask us to update incorrect or incomplete details, to object to or restrict processing of it or to make a complaint please send a request to the contact below.
Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to hello@westerlands.com
All information is retained on our secure servers.